Refund Policy

1) Do you already have any current refund policy?
We do not have a refund policy.

2) Can customers request a refund if the product does not meet their expectations?
Yes, customers can request a refund if the product does not meet their expectations. However, please note that we cannot refund open jars or pouches.

Refunds for damaged products
Customers may request a refund for damaged products. We strive to ensure that our products reach you in perfect condition, but if any item arrives damaged, please contact us immediately for assistance.

How many days does it take for the refund to happen?
Refunds typically take up to 5 business days to process. However, please note that the timing may vary depending on your bank or credit card issuer.

How do customers return the product back?
We do not require products to be returned for refunds. Once your refund request is approved, you are not required to return the product.

Under what conditions can a customer request for a refund? What are the criteria?
The conditions for requesting a refund may vary depending on the platform used for purchasing our products. Typically, customers may request a refund if the product is damaged upon arrival or does not meet their expectations. Please refer to the specific refund policy provided by the platform where you made your purchase for more detailed criteria. If you have any questions or concerns, please feel free to contact us for assistance.

Cancellation policy
Customers may cancel their orders within 24 hours of purchase. If you wish to cancel your order, please contact us as soon as possible. Once an order has been processed and shipped, it cannot be cancelled.

Refund eligibility
To be eligible for a refund, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging. Refunds will not be issued for products that have been opened or used unless they are damaged or defective.

Refund process
To request a refund, please contact our customer service team with your order details and the reason for your refund request. Our team will review your request and respond as quickly as possible. If your refund is approved, it will be processed within 5 business days. Refunds will be issued to the original method of payment used for the purchase.

Contact us
If you have any questions about our refund policy or need assistance with a refund request, please contact our customer service team. We are here to help and ensure that you are satisfied with your Postum experience.